With over 24 years of leadership experience, I bring deep expertise in Global Capability Centres (GCCs), Shared Services, and global service delivery operations. My career has been built on enabling organizations to scale operations, transform business models, and achieve measurable improvements in cost efficiency, resilience, and customer outcomes. From 2012 to 2025, I have been extensively involved in GCC strategy, setup, and expansion across India. My focus has been on creating sustainable governance models, embedding operational discipline, and transitioning complex functions into global service delivery frameworks. I have consistently delivered results in cost optimization, process efficiency, and risk-managed scalability, ensuring GCCs not only deliver transactional efficiency but also strategic innovation and resilience. In my most recent leadership role, I managed multi-tower service operations including application management, infrastructure, and testing services, with globally distributed teams spanning North America, Europe, and APAC. I successfully drove automation and AI-led transformation initiatives, vendor governance frameworks, compliance alignment, and resilience planning. These efforts ensured that operations scaled consistently while remaining agile and future-ready. A cornerstone of my career has been in Shared Services Transformation. I have led end-to-end transitions of finance, procurement, and IT functions into centralized shared services, applying structured transition methodologies that enabled seamless knowledge transfer and rapid stabilization. This approach ensured minimal disruption to ongoing business while unlocking measurable value through cost savings, service-level improvements, and greater transparency. My leadership journey has consistently emphasized three pillars: Transformation and Growth – Driving digital-first operating models, leveraging AI, RPA, analytics, and process re-engineering to create sustainable improvements. Shared Services Maturity – Evolving shared services from basic lift-and-shift to value-driven global hubs, embedding governance, innovation, and continuous improvement. Global Capability Centres (GCCs) – Designing, scaling, and maturing GCCs into strategic extensions of the enterprise, delivering both efficiency and innovation. As a PMP-certified professional and Growth & Transformation Certified Leader from INSEAD, I combine practical leadership experience with structured frameworks for managing large-scale transformation programs. This blend of expertise positions me well to drive enterprise-wide transformations, build resilient service models, and strengthen the role of GCCs and shared services as strategic enablers of business growth. I am now seeking to leverage this experience to support organizations in scaling their GCC presence, strengthening shared services, and delivering transformation outcomes globally. With proven capabilities in governing multi-million-dollar operations, leading diverse global teams, and partnering with stakeholders across R&D, product, and implementation, I am confident of delivering sustainable impact in the next phase of my leadership journey.