IT Support Professional with 12 years of varied experience in Operations, IT infrastructure management, Client engineering, Technical Support, seeking challenging managerial assignments in IT. Core Competencies Innovative |Creative |Problem Solving |Ownership |Analytical thinking |Critical Thinking |Excellent Communication |Team work |Conflict Resolution |Enabler| Multitasking| Customer Obsession |Vendor Management| Asset Management| Vendor Management| Technical Competencies Windows| Linux |MAC OS X | Networking | Microsoft Exchange |SharePoint |MDM |AWS Technologies | Enterprise Application/System Support| G Suite |Google Workspace |PowerShell | Python| C++| Infrastructure Support| Data Mining| Technical Documentation| Operating System |Troubleshooting| Testing | Key Accomplishments • Successfully migrated Tier 1 Service of Payments Org to Graviton Based hosts from x86 host type to ARM-based host, resulting in significant cost savings of $150K annually and price-to-performance benefits of up to 20-40% in IMR savings. • Successfully delivered a project to optimize the EC2 fleet size from 900 to 250 hosts, resulting in annual savings of $19K per month. Improved resource utilization and reduced technical debt for the team. • Planned and Executed the office readiness plan(Return to Office) for all India Amazon office. Worked with IT Managers to identify the deployed hardware against the desk availability and coordinated with vendors for timely delivery of deficit hardware. Resulting in 100% enablement of office set up for end users, thereby increasing their productivity. • Revamped procurement strategy by developing and implementing a dashboard to capture hardware consumption and forecast future requirements across PAN India locations during 2020 through April 2022. Utilized demand forecasting to optimize unit shelf life and reduce costs by ordering hardware directly from the OEM, as opposed to the standard process of purchasing from resellers. • Led and delivered project "End Of Lifecyle" replacement during year 2021 and 2022, replacing 34K laptops across 23 corporate office locations throughout PAN India. Developed and executed a proactive user communication plan and targeted weekly engagement strategy to ensure the successful life cycle replacement of laptops. • Led and delivered project "E-Waste" during year 2022, disposing 62K Assets(Monitors, Desktops, AV equipment ) across corporate office locations throughout PAN India. Generating $20.5K revenue through scrap sale.