My Expertise Area: Creating Portals, Tables, User and Roles, Groups, Catalog Items, Record Producers, Reports, Dashboards, KPI's, Work flows, Flow Designers, Email Notifications and Templates, Reports and Dashboards, HR Services, SLA's, Scripts(Client Scripts, Script Includes), BR's, Schedule Jobs, REST & Soap Integrations, Discovery, LDAP, UI Actions and Service Portals Building & enhancements, CMDB, Discovery, JIRA, GIT, HP ALM. Testing and Upgrade Strategies: Cloning instances and applying new version Patch during Servicenow Upgrades, coordinating with direct ServiceNow Hi Support team for scheduling clone and performing post clone/upgrade activities, Dry run, SIT, UAT and Regression testing during demos with stakeholders and Business. Documentation Practices: SDLC Technical and Project Planning Documents(SOW's) following the organisation standards(URS, FS and DS), SCRUM calls, Client and Business UAT demos, Development Daily Updates and Code Reviews.