🚀 Hi there! I'm Komal Minhas, a Tech Engineer with a passion for driving impactful solutions and enhancing customer experiences. 💼 I've had the incredible opportunity to work for Microsoft, where I focused on streamlining customer support processes and achieving remarkable results: a 20% decrease in resolution time and a 15% increase in customer satisfaction ratings. 🔧 As a DevOps Engineer at Sandstone Technology, I honed my skills in deploying updates to Kubernetes clusters, ensuring a 99.999% uptime rate, and driving operational efficiency using cutting-edge tools. Additionally, I played a key role in Sandstone's cloud migration project, leveraging AWS and Infrastructure as a Code tools like Terraform. 📚 With a Master's in Engineering specializing in Networking and Telecommunications, and certifications like Certified Kubernetes Administrator, Cisco Certified Network Associate (CCNA 200-301), AWS Certified Cloud Practitioner and Microsoft Certified Azure Fundamentals, I bring a robust technical background. I have hands-on experience in Docker, Terraform, AWS services, Python, Bash Scripting, and much more. 🌟 Beyond my technical prowess, I thrive in Agile environments, fostering collaboration and knowledge sharing. I'm always eager to learn, adapt, and stay ahead of industry trends. 📖 Hobbies- I am a voracious reader, when i am not working i spend time reading my favourite novels. Favourite quote- Woods are lovely dark and deep but i have promises to keep and miles to go before i sleep and miles to go before i sleep - Robert Frost 🇨🇦 I am currently based in Canada, I'm excited about exploring new opportunities and contributing my expertise to innovative projects. Let's connect and explore how we can achieve great things together! Feel free to reach out via email or direct message. 📧 #TechEngineer #DevOps #CloudInfrastructure #CustomerExperience #OpenToOpportunities #AgileMindset