As a Vice President Change Management at Credit Suisse, I lead the Payments Control Enhancement Program (PCEP), a strategic initiative to improve the efficiency, accuracy, and compliance of the bank's payments processes and systems. With over 15 years of experience in the financial services industry, I have a proven track record of delivering complex and high-impact change projects across multiple domains, including data governance, reference data, regulatory reporting, and operations transformation. I am a certified Scrum Master and Product Owner, with expertise in agile methodologies, business analysis, data analytics, and project management. I have successfully delivered RPA automations, data privacy solutions, and transaction reporting regulations for global clients, such as NatWest Markets, SmartStream Technologies, IBM Global Services, and UBS Investment Bank. I am passionate about solving business problems, creating value, and enhancing customer satisfaction through innovation, collaboration, and continuous improvement.