RESPONSIBLITIES: ------------------------------------------------- Handling Corporate booking and also give process and GDS training to new joining . Managing Group booking. Worked in Multiple Implant Hyundai, KPMG, TCIL, EY, Huwaei, Specialization in all GDS, Amadeus, Galileo, and Sabre. • Flight Scheduling and Management o Monitor and update flight schedules to ensure accuracy. o Rebook flights as needed, managing any last-minute changes and cancellations. o Liaise with airlines and partners to confirm bookings and resolve flight-related issues. • Customer Support and Communication o Provide timely responses to customer inquiries . o Manage and resolve customer issues effectively, ensuring a seamless experience. o Keep customers informed of any changes to their travel plans in a clear and courteous manner. • Administrative Tasks o Perform various admin tasks related to travel bookings, including updating records and managing booking systems. o Maintain accurate documentation of all customer interactions and transactions. o Prepare end-of-shift reports detailing tasks completed, outstanding issues, and any notable concerns. • Problem Resolution o Act swiftly to resolve any travel disruptions or emergency situations, coordinating with relevant stakeholders.