At Maersk, I’ve led CX AI product portfolio addressing large-scale inefficiencies in global customer operations (manual resolution, fragmented workflows, revenue leakage). I built and scaled AI automation across 32M+ customer cases, delivering $50M+ revenue uplift and $12M+ cost savings. Drove measurable impact by increasing auto-resolution adoption 3x, reducing manual workload (~$9M savings), and launching AI translation to route 8M+ cases to optimized cost centers (~$3M SG&A reduction), alongside cross-sell systems unlocking $100M incremental revenue. At Jio Platforms, I led 0→1→scale build of JioMeet across B2C and Enterprise, owning a $9M+ revenue portfolio. Drove 30% user growth, 15% revenue uplift via pricing and subscription monetization, and improved activation and retention through onboarding optimization and enterprise GTM expansion. At HPE (GreenLake Cloud), I owned core platform initiatives across Quote-to-Cash and IAM, solving enterprise adoption and deal friction challenges. Improved enterprise DAU adoption (23%) and accelerated deal velocity by aligning product, sales, and GTM around consumption-based cloud models. Across roles, I’ve owned P&L-backed, AI-first products at scale, consistently driving revenue growth, cost efficiency, and adoption across global markets.