ITIL certified Team Lead, Dynamic professional with 8+ years of experience in People Management, Incident Management, Problem Management, Change Management, ITSM, Service Delivery, US healthcare, Public relations and Application support. I am passionate about automating and streamlining processes specialized in Automation, Build Engineering, and Cloud infrastructure formation using Terraform. Automated CICD process in SDLC including design and implementation of pipelines using DevOps processes. With diverse IT experience, I have developed core competencies in Automation, Cloud Operation, IT Infra, DevOps, Problem Management, Change Management, Major Incident Management, SRE, End User Computing, Global Service Desk, Customer Success.