Hey there! I’m Ketan Shukla, an IT professional who loves turning complex systems into simple, efficient solutions. I started my journey with Bread Financial, where I worked on cloud operations, IT infrastructure monitoring, and incident management. It taught me how real-world tech environments function and how to stay calm under pressure. Now, I’ve joined Dynatrace as a Technical Support Engineer I, working hands-on with deployment, troubleshooting, containerization, CI/CD, and OpenShift. I guide students and professionals who want to grow in IT operations, monitoring, and DevOps-focused careers — sharing real examples, career tips, and interview insights from my own journey. When I’m not solving tech issues, you’ll probably find me playing PS5, sleeping, or going for long walks, or exploring new monitoring tools that make IT smarter.