I’m Keshvi Bhatt, a Business Analyst and a Certified ScrumMaster with five years of IT experience. I have worked with both service-based and product-based companies across various domains, such as travel, healthcare, digital, and e-commerce. I have successfully managed large-scale projects using both Waterfall and Agile methodologies, and I have skills in designing, planning, and implementing IT project change activities. I also have experience in creating wireframes, process diagrams, and technical documentation using tools such as MS Visio, draw.io, and Lucid chart. I am always eager to learn new technologies, adapt to the environment, and stay updated with the latest features in CRM/ERP systems. I am a proactive leader who has received many accolades and appreciations from clients and top management for my contributions. Highlights of my career include: *specialized to tackle more complex projects *planning and scoping inter-related initiatives and helping senior-level business stakeholders make informed decisions about which initiatives to tackle and how to tackle them. *Keep digging to understand the business and business process changes better *Proficiency in tackling projects across multiple domains and handle new business domains with the same level of confidence as familiar ones *Support in mentoring the cross functional colleagues *responsible for maintaining a deep awareness of how a business operation works and helping the stakeholders explore technology possibilities to more effectively execute on their roles by becoming consultants for them