Testimonials
As an active job seeker in the UK, I've consumed tons of career advice content—but nothing comes close to what Keerthana shares. Her guidance is real, practical, and actually useful, unlike the generic textbook advice you get from most career services. What makes it stand out is that it comes from her own experiences—her wins, her struggles, and even the lessons from her friends' journeys. She keeps it straight to the point, no fluff, no nonsense, just actionable insights that actually help. But beyond all that, what truly makes her guidance special is that she genuinely cares. She’s not just putting out content—she truly wants to help people succeed, and you can feel that in everything she shares. If you're looking for career advice that actually works, Keerthana is the one to talk to and follow.
Too much helpful she helped me too much to know about my issues and also guided me too much.
Services
Video meeting . 30 mins
5
Digital Product
5
About me
👋 Hello! I'm Keer, a dedicated Customer Success professional with a strong background in account management. I have a proven ability to build and nurture relationships with clients, ensuring their success and satisfaction. Currently seeking opportunities to transition into a Customer Success role. 🌟
🎯 Throughout my career in account management, I have consistently delivered exceptional service to a diverse portfolio of enterprise clients. I excel in addressing technical queries, managing customer expectations, and driving product adoption. My goal is to leverage my experience and passion for customer success to help clients achieve their desired outcomes.
🤝 With a collaborative mindset, I thrive in cross-functional environments, working closely with internal teams to address customer needs and provide strategic solutions. I take pride in my ability to proactively identify and mitigate churn risks, resulting in increased customer retention.
✨ Recognized as the 'Most Valuable Player of 2021' for exceeding expectations, I initiated and executed impactful initiatives such as a soft-skill training program for graduates, enhancing their escalation handling skills and fostering positive customer experiences.
🔑 My skills include conflict resolution, cross-functional collaboration, and increasing product adoption. I am proficient in utilizing customer relationship management (CRM) tools such as Freshsales, HubSpot, and Salesforce to deliver exceptional customer experiences. Additionally, I possess strong analytical skills using tools like Microsoft Excel and Power BI to extract insights and drive data-informed decision-making.
🎓 I hold an MSc in Management from Queens University Belfast, where I am currently pursuing my degree with a focus on marketing, strategic management, and innovation management. I also have a B.Tech in Computer Science Engineering from SASTRA Deemed University.
🏆 Certified as a Customer Success Manager Professional by Gainsight, I am equipped with the skills and knowledge to effectively support customers and drive their success. I am always eager to learn and stay updated with the latest industry trends and best practices.
Let's connect and explore how I can contribute to your organization's customer success journey!
- Keerthana offers genuine, practical, and impactful career advice, with a sincere desire to help others succeed.
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