Over the last 11+ years, I’ve led Operations and P&L across high-growth B2C startups like Swiggy, Zoomcar, and Dream11—Driving business Ops, building teams, setting SOPs & processes, launching new markets, and scaling operations across different growth phases. From setting up Swiggy’s Mumbai ops from scratch to managing multi-city P&Ls at Zoomcar, and now leading a lean 40-member AI driven biz ops team at Dream11, I bring a solid mix of execution, process thinking, and customer-first mindset. In all of these companies, the operational principles of scale, efficiency, and customer experience remain the same Sharing a brief summary of my experience until now: - Total 11 years of experience in P&L management, business operations & operations management - Have lead teams at 0-1, 1-10 & 10-100 journeys for multiple companies like Swiggy, Zoomcar & currently Dream11 - Currently heading business operations at Dream11- Leading a lean AI driven 40 member team driving supply initiatives & revenue operations- Improved efficiency 2x + increased revenue by % via multiple operational initiatives - Have worked as the Regional Head-West for Zoomcar- Managed P&L & business operations for West India & grew the region to be ~35-40% of overall India business. Launched & scaled multiple business verticals/cities across West India- Maharashtra, Gujarat, MP & Goa- Led a team of 250+ to drive the best customer experience metrics across the country - Launched Swiggy in Mumbai in 2015 & scaled Ops team to cater 0-15000 orders/day in 6 months span