60-Min Technical Support strategy with Karthik D Murthy

60-Min Technical Support Strategy

📌 Short Description

Scale your support operations, improve SLA compliance, and optimize vendor performance using frameworks built over 14+ years for global IT giants.

Is your support structure struggling with slow escalation closures, poor partner output, or missed SLAs? Let’s build an enterprise-grade fix.

Over the last 14+ years, I have engineered and scaled nationwide technical support operations for global leaders including HP, Logitech, Epson, HMD, and Netgear. I specialize in partner management, service delivery optimization, and driving teams to drop repeat calls by up to 20%.

This 1-on-1 strategy consultation is tailored for Founders, SMB Owners, and Service Directors to solve:

SLA & Escalation Bottlenecks: Frameworks to accelerate ticket closure times and boost customer satisfaction metrics.

Partner & Vendor Optimization: Strategic deployment of corrective action plans to maximize external partner output.

Spare Parts & Logistics Planning: Proactive inventory structures to avoid critical down-times.

Team Structure & Upskilling: Designing operational onboarding models that build high-performance technical teams.

Don't lose clients over broken service delivery. Book a call to implement proven corporate service strategies directly into your business.