Customer Success Leadership Accelerator

Transform from Operator to Strategic CS Leader in 6 Weeks

Customer Success is shifting fast, from cost-center to growth-driver. The next decade belongs to CS leaders who can combine customer outcomes, revenue impact and executive presence.

This 6-week live cohort program is designed to help you step into that role with confidence. Through interactive sessions, peer learning and practical frameworks, you will walk away with the tools and mindset to lead teams, influence executives and drive measurable impact.

💼 Who This Is For

Customer Success Managers (3 - 5 years experience) ready to step into leadership
Account Managers or Sales Leaders transitioning to strategic CS roles
Team Leads seeking formal leadership development and executive skills
Current CS Leaders/Directors wanting to refine their strategy, influence and confidence
Bonus: Founders and Operators of early stage SaaS companies who need to build CS leadership from scratch

🗓️ Schedule & Logistics

Duration: 6 weeks
Start Date: September 13, 2025 (Saturday) or September 14, 2025 (Sunday) - flexible based on the cohort
Weekly Sessions: Saturdays or Sundays
Session Length: 1.5 hours (interactive workshops + Q&A)
Format: Live on Zoom, with recordings available within 24 hours
Cohort Size: Limited to 15 participants for maximum interaction

🎯 Learning Outcomes

By the end of this program, you will have:

✅ A personal CS leadership framework aligned to best practices

✅ A practical health scoring model tailored to your org’s stage

✅ An executive communication toolkit for leadership interactions

✅ A 90 day leadership transition plan with clear milestones

✅ A strategic CS initiative proposal ready for exec presentation

✅ A stronger leadership presence on LinkedIn with optimized branding

✅ A peer network of CS professionals & leaders for ongoing growth

📚 Week by Week Curriculum

Week 1 - Leadership Foundations & Self-Assessment

Discover your leadership style, define your CS leadership philosophy and map your growth path.

Output: Leadership Development Plan

Week 2 - Strategic Customer Success Frameworks

Master lifecycle management, success metrics and proactive leadership strategies.

Output: Practical Health Scoring Model

Week 3 - Executive Communication & Influence

Develop executive presence, stakeholder management skills and persuasive communication.

Output: Executive Communication Toolkit

Week 4 - Team Leadership & Performance Management

Learn to inspire teams, set performance standards and build accountability systems.

Output: Team Performance Framework

Week 5 - Strategic Planning & Business Impact

Connect CS initiatives to revenue and outcomes and craft compelling ROI cases.

Output: Strategic Initiative Proposal

Week 6 - Career Acceleration & Capstone

Present your leadership initiative, get feedback and create a 90-day leadership transition plan.

Output: Leadership Portfolio & Career Growth Blueprint

🏆 Capstone Project

You will design and present a comprehensive CS leadership initiative addressing a real business challenge. This makes your learning immediately actionable, with direct career impact.

📦 What’s Included

6 live, interactive sessions packed with actionable frameworks, templates, and real-world case studies
Exclusive resources from my CS books: CS Fundamentals, CS Playbook and CS Leadership
A lightweight peer networking group
Post session Q&A to apply learning to your role
Certificate of Completion to showcase on LinkedIn and your resume

(Optional: 1:1 feedback session available as an add-on if you want deeper guidance)

👨‍💼 Your Instructor

Karthick JL brings 20+ years of Customer Success leadership experience, scaling SaaS businesses globally. From building CS teams from scratch to leading multi-million ARR portfolios, he has helped professionals step confidently into leadership roles.

LinkedIn: linkedin.com/in/karthickjl
Newsletter: karthickjl.substack.com
Website: https://customersuccesscompass.com

⭐ Why Join This Cohort

Exclusive: Only 15 seats available
Proven: Frameworks built on 20+ years of global CS experience
Practical: Immediate application through templates, outputs & capstone project
Supportive: Peer learning + direct interaction during live sessions
Affordable: Early bird discount for the founding cohort

❓ FAQs

What if I miss a session?

Recordings are available within 24 hours. You will still need to participate in assignments for certification.

Is this suitable for ICs?

Yes, especially for ambitious CSMs/AMs with 3 - 5 years of experience who want to step into leadership.

What tools will I need?

Just Zoom. A lightweight networking group will be set up.

How is this different from other CS training?

Unlike generic leadership programs, this is tailored exclusively for Customer Success leadership combining practical frameworks, career growth strategies and real-world execution.

👉 Secure your spot today. Only 15 seats. Early bird pricing ends soon.

Karthick JL

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