The CS Guide to Renewals & Expansions

The Customer Success Guide to Renewals & Expansions is a practical, execution focused playbook designed for CS leaders and teams who want to stop guessing and start driving predictable revenue.

Packed with frameworks, exercises, visuals and ready to use playbooks, this book shows you how to:

1. Redefine the customer journey with revenue outcomes in mind
2. Build success paths that forecast renewals and expansions with confidence
3. Track, automate and alert like a true revenue engine
4. Align CS with Sales, Product and Finance to eliminate silos
5. Train CSMs to handle commercial conversations with ease

If you are a CSM, CS leader or SaaS operator looking to reduce churn, expand ARR and earn a seat at the revenue table, this book is for you.