📘 𝗧𝘄𝗼 𝗱𝗲𝗰𝗮𝗱𝗲𝘀 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗹𝗲𝘀𝘀𝗼𝗻𝘀 𝗶𝗻 𝗼𝗻𝗲 𝗽𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗯𝗼𝗼𝗸.

I wish this existed when I started.

No fluff. No jargon. Just the fundamentals, the mindset, and the moves that actually work.

If you are:

🔁 Switching careers into Customer Success

🎓 A fresher trying to understand SaaS

🏗️ Building CS from scratch in your company

🤝 An early-stage founder trying to retain customers

📉 A struggling team battling churn

🔄 A CS leader ready to scale sustainably

📈 Or a growth-focused GTM leader wondering where CS fits

Then this book was written for you.

Inside, I cover it all with battle-tested strategies from the trenches:

📌 What Customer Success really is (beyond the buzzwords)

🚀 How to onboard, retain, and grow customers

📊 CS metrics that actually move the needle

🧩 How to build and scale CS teams from 0 to 1, 1 to 10, and beyond

🧠 Mental models and mindset shifts that separate good from great

🔮 Where CS is headed, and how to stay ahead of the curve

I am pouring in everything I have learned across 20 years in tech, SaaS, and Customer Success leadership, so you do not have to struggle for the next decade like I did.