I am an accomplished IT professional with 8+ years of expertise in spearheading digital transformation initiatives through the ServiceNow platform for global enterprises. My experience spans across IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), HR Service Delivery, Customer Service Management, IT Asset Management(ITAM), Governance Risk and Compliance(GRC), and bespoke platform solutions. Currently pursuing a Master's in Digital Transformation Leadership at GISMA University of Applied Sciences, Germany, I am deepening my skills in: * Enterprise Risk Management * Artificial Intelligence * Technology & Innovation Management * Digital Transformation Management * Human Resources & Organisational Design * Digital Marketing & Analytics * Advanced Research Methods * Cybersecurity I am passionate about blending technical expertise with strategic leadership, leveraging insights from my Master's studies to drive innovation and deliver impactful solutions. Post-graduation, my aim is to step into a ServiceNow Architect/Management role, driving digital excellence at the intersection of technology, strategy, and leadership. ***Technical Skills & Expertise*** * ServiceNow Platform Architecture and Governance * ITSM, ITOM, HRSD, SecOps, CSM, and Custom Applications * Integration Frameworks & Workflow Automation * Agile Product Ownership & Scrum Leadership * Cloud Technologies and Infrastructure Management * Stakeholder Management & Solution Consulting