Results-driven Key Account Manager And People Oriented Leader with over 12 years of experience in optimizing account performance, driving revenue growth, and enhancing customer satisfaction within the food and e-commerce sectors. Throughout my career, I have consistently surpassed performance targets, achieving 109% of KPIs in 2023 with an exceptional month-high of 122.6%. Recognized as the "Most Growing Account Manager" and for maintaining the best customer experience portfolio, I am proud to have contributed over 18% to my team's NCR, helping us exceed half a million in results. My commitment to high standards of service and operational excellence has led me to achieve offer penetration rates exceeding 40%, acknowledged by the Customer Experience regional team. In my role, I am passionate about building strong partnerships, leveraging data-driven insights, and developing tailored strategies that align with brand objectives. My responsibilities include conducting in-depth business reviews, identifying growth opportunities, and collaborating cross-functionally to ensure optimized processes and continuous improvement. I prioritize clear and persuasive communication, supporting both business growth and customer satisfaction. Grateful for the recognition from Talabat Egypt’s leadership, I view each achievement as a stepping stone toward continued success and growth. I am excited to connect with like-minded professionals and explore new opportunities to drive impact in the industry. Let’s connect! Karimelbaiar@gmail.com +201000810320 +971586156714