With over 13 years of experience in the IT industry, I am a seasoned product and data professional who strives to deliver impactful and innovative solutions for diverse business challenges. Currently, I am a Product Manager and a Senior Product Usage Analyst at Tact.ai, a leading AI-powered sales platform that transforms the way sales teams interact with customers. In my dual role, I leverage my skills in product management, data analysis, business intelligence, and programming to monitor the performance, adoption, and feedback of various product lines, as well as to lead the development of a B2B SaaS product that enhances customer interactions for field teams. I also manage a team of data analysts and data engineers, ensuring that business requirements are translated into technical specifications and action items. Additionally, I have pioneered proof of concepts in text analytics, sentiment analysis, and predictive analytics, empowering data-driven decision-making and process improvement. As a result of my efforts, I have contributed to significant efficiency, revenue, and customer satisfaction gains for Tact.ai and its clients.