As a Program Manager at Salesforce, I leverage my 10+ years of IT experience and multiple certifications to design, plan, and execute programs that align with the customer success goals and KPIs. I work closely with the CSG leadership and various cross-functional teams to deliver high-quality solutions using agile, waterfall, and hybrid methodologies. My core competencies include backlog management, cost management, risk management, stakeholder engagement, communication management, and quality management. I have extensive domain expertise in Salesforce Sales Cloud and Service Cloud, RPA and AI, digital transformation, supply chain, logistics, inventory management, CRM, and ERP. I am passionate about driving business value and innovation through data-driven decision making and continuous improvement.