❑ About me: A recognized leader in Mortgage Operations with a solid record of achievements in Service Delivery Management with clear focus on impeccable customer service and employee engagement through strategic planning and successful execution. ❑ Value Brought Up: Positively impacted the business by leading service delivery functions in multi-domain operations catering to clients spread across the USA. Strategically contributed in developing and effectuating innovative service delivery plans; management of multi-channel processes, and ramping-up teams from tens to hundreds. Reputed for delivering high-value and mission critical projects and success of process migrations/transitions. ❑ Team Leadership: Emerged as a team builder with credibility backed by unmatched record of accomplishments. Efficaciously led, trained and mentored managers, emerging leaders and new talent, who later won prestigious annual awards in those categories Proactively participated in Diversity and Inclusion initiative with special focus on women leaders, leadership training and mentoring tenured, new & emerging leaders. ❑ Specialties: Service Delivery Management II End-to-End Mortgage Operations || Process Consulting, Transition and Re-engineering || Business Transformation || Innovation II Risk Assessment & Compliance II Project Management || Client/Stakeholder Engagement || SLA & KPI Management II Learning & Development || Leadership Development II Talent Management II CSAT & NPS