With over 18 years of experience in IT and Business Transformation, I have served as a Senior Technical Program Manager at Kaiser Permanente's Healthcare Digital Engineering Practice, worked closely with Engineering teams, product managers, cross-functional teams, and strategic business leaders. My expertise includes portfolio and program management, with a specialization in Conversational AI, Chatbots, and Traditional Chat products. I am proficient in SAFe, Agile methodologies, resource management, and technical program management. My leadership in portfolio management has guided cutting-edge cloud technology complex projects, fostering growth and innovation in a dynamic environment driven by intuitive engineering. Additionally, I have played a role as a professional subject matter expert, contributing to the development of the product roadmap, operational strategies, frontline delivery, risk management, conflict management, dependency management, change management, and quality engineering. I have successfully managed complex technology projects, helping business partners meet their goals while effectively handling resources, budgets, and teams. My analytical reasoning and adaptability have ensured that technology initiatives align with business objectives while working multiple priority program workstreams in parallel. With strong communication and stakeholder management, I have fostered productive relationships and influenced decisions for mutual benefit. Also having relevant experience in the retail industry domain, when I performed the role of technical lead at Hanes in processing their data marts through the ETL process. My major goal is to ensure all the programs achieve strategic organizational goals, focusing on outcomes and benefits rather than individual project deliverables, including strategic planning, stakeholder management, resource allocation, risk mitigation, and ensuring successful program outcomes. As a program manager, my daily routine starts with JIRA and Confluence more than anything else, which helps me in driving my thought process.