15+ years of experience in driving Customer experience, Customer Journey, Forward flow design,Operational excellence, Standardization, Ops efficiency, Supply operations, Contact center operations, OKR tracking in multiple industries. Competencies: - PnL cost management - Ops efficiency - Transactional Unit economics - Ops scale up with standard - Process excellence - Contact center management ( Inhouse/Outsourced) - NPS, CSAT - Customer churn/ repeat rate - Compliance and governance - Control tower operations