An ITIL, Six Sigma certified IT professional with 24+ years of experience in ICT industry in the the area of Operational Excellence, Customer Service Management, Bysiness Process Management, eTOM, ITIL and ISMS process Engineering, adaptation & compliance, ISO Audits (InfoSec, BCM, Quality, Risk Management, OHS), Network operations & Escalation management, Change & Program management, Scrum Master, People Leader. Specialties: Service management, Process design and improvement, Scrum Master and Design thinking, ISO9001:2015, ISO27K, Risk Management, BCM , ISO Audits and internal controls, OHS, Change Management & Escalation management.