20+ years of experience spread across practises of HR, Operations, Coaching, Mentoring, L&D and Quality. I have delivered service excellence in core business domains of Procurement, Supply Chain, RCM, and Business Analytics in the ITES space.Other areas of expertise include Change Management, Employee Engagement, Competency Development,Customer Management, Operational Excellence, Knowledge Transfer & Remote Transition. o People Management – Responsible for the Talent Management function to create and deliver a high performance environment. Other focus areas are Rewards & Recognition, Retention and Succession Planning o Operations Management- Strategize and execute initiatives to support operations.The focus being employee productivity to ensure quality of service and customer management. o Client Management- Synergize with end customers to understand core business expectations to facilitate seamless service delivery. o Internal Governance – Manage revenue targets by optimizing resource allocation and session planning. Conduct training reviews to effectively control costs and assist in managing budgets based on forecasts Turnkey Projects : • Universal Trainer Certification: Leading the project to create a standardized format for inducting and certifying trainers. • Setting up HR and Training Hub & Spoke models across different locations for cohesive functioning. • Setting up Coaching and Mentoring networks across functional groups to aid personal excellence. • FLM Effectiveness: Formulating and rolling out ops reviews, focused trainings and actionable checklisting to ensure front line manager effectiveness in operations management. • Blended learning solutions: Formulating ILT and CBT blended solutions and digitized training interventions for efficient knowledge transfer and long term time & cost reduction. • Leadership curriculum Design: Project management and Instructional design duties in developing learning networks. • Leading transformation change management initiatives for Operations Excellence • Leading ISO ISMS, QMS and ISAE certification initiatives for groupwide adherence. MDP & SDP programs: Collaborate and conceptulize on an operations oriented management and supervisory development plan to build a robust talent pool to feed future leadership pipeline.