I am a seasoned Operations Manager with a dynamic journey at a Microsoft Delivery Partner. My career evolution began on the frontlines, where I honed my technical support expertise, helping Microsoft customers navigate challenges. This hands-on experience propelled me into a leadership role, where I orchestrate operations with a razor-sharp focus on delivering excellence. I have fully integrated Product-Led Growth (PLG) approach into my operations where we aim to leverage PLG to drive customer satisfaction, improve our products, and ultimately increase our revenue. I manage a customer-centric organization that uses product usage as a key driver for customer satisfaction, retention, and growth. We envision a future where we are not just resolving customer issues, but also acting as customer advocates, feeding valuable user insights back to our product development team. When I am not busy acting as a superhero for IT problems, I utilize my time learning and perfecting my core skills and staying updated with new trends in the professional setting. I am also a multi-linguist who is fluent in Igbo and conversational in the Hausa languages. I’m passionate about leveraging my technical foundation to drive impactful solutions and cultivate talent in the IT sphere. Let’s connect and explore the possibilities together. Areas of Expertise: Microsoft 365, Windows and Server Management (AD, DNS, DHCP), Cloud Technologies (Azure, AAD), Infrastructure Maintenance, Network Management (Cisco and Unified Ubiquity devices), ITIL Standard Operations.