Joyshree has 13+ years of experience in Learning & Operations, which gives her a wide range of expertise in facilitation, content development, coaching, mentoring, vendor and learning operations, learning technology, project management, learning and performance consulting, and strategy building. She has a proven track record of creative problem solving across industries, such as e-commerce, transactional risk services, social media. Facilitation & Content Creation As a training specialist, Joyshree has expertise in creating content for process, policy, soft skills trainings with hands on experience on Camtasia, Storyline 360, Articulate. Being a critical thinker and detailed oriented she has created engaging, interactive curriculums for customer service, seller support, fraud detection, skills development like coaching, facilitation, presentation, organizational cultural onboarding. She has 13 years of experience in facilitation and is a master trainer for both in-person and virtual trainings. She has experience with Adobe Connect, Zoom, Bluejeans. She is a keen observer and facilitates engaging and productive sessions. Consulting Joyshree is an intuitive consultant who invests in being thorough. She has consulted on several high-impact learning technology, process improvement initiatives. She is an expert in learning and vendor operations, which allows her to drive decision-making processes. She holds a certification in Consulting Skills from ATD with consulting experince in digitalization, curriculum development. Coaching & Mentoring Joyshree has 9+ years of experience coaching and mentoring people. She's a certified NLP practitioner, a seasoned learning professional which allows her to help grow and develop new learning professionals. She's been a mentor in Meta's "Pass the Vision" mentorship program, and has coached 7 new members in Meta and 8 trainers in Amazon. Vendor Managment Joyshree has had success in managing vendor performance. She has launched 5 sites, 4 lines of businesses in APAC, EMEA by managing the training plans, delivering Train the Trainer, coaching vendors. Project Manager Being an influential communicator makes Joyshree an effective project manager. She builds teams based on skills, experiences needed to deliver projects. She is able to hold people accountable, manage timelines, along with her bias for action helps teams achieve project goals. She has lead projects on operating models, certification programs, trainer development program, stakeholder communication and engagment strategy. Contact - sinha.joyshree@gmail.com