As a Service Desk Manager passionate about IT, I've always been driven by a desire to improve and innovate. I'm proud of my accomplishments at Apple and BHP, where I streamlined processes and made a real difference. My leadership style revolves around trust and a servant mindset, connecting with my team to understand and empower them. Currently, I'm focused on boosting Clarion Events' service to world-class levels through ITIL 4 implementation and collaboration. My dream is to bring my leadership skills to the video game or tabletop game industry in the future. Gaming has always been close to my heart, and it shapes my professional approach. I enjoy making metrics engaging through gamification and believe in helping each team member find their unique "play style" to shine. By combining my IT expertise with my love for gaming, I aim to create a work environment where everyone can thrive and have fun.