Josh Streets thrives at the chaotic, ever-evolving intersection of technology, AI, and customer experiences. He is a 20+ year industry veteran & 2025 Top 25 thought leader. He supports clients and his team via a drive to balance strategy with execution across contact centers, service desks and entire organizations. He has worked in the trenches of contact center leadership, wrangled entire I.T. departments & has partnered with many of today’s top brands & executives to make AI less artificial.