Technically accomplished Professional with over 18 years’ experience; inclusive of experience in deploying and managing Analytics and Reporting solutions, Service Delivery Management, Technical Support, Operations Management, Program and Process Management with well known organizations in the BPO and IT sectors. Areas of Expertise includes reviewing and enhancing Internal Processes and Systems, reviewing Service Level Agreements to facilitate effective control as well as growth of organizations. Successful track record of managing programs for Inbound Technical Support. Enterprising leader with a solid record of contributions leading to heightened productivity & Client Satisfaction. Specialties: Data Solutions, Analytics, Service Analytics, Digital Transformation, Service Desk, Product Support, Service Delivery Management,Program / Project Management, Transition Management, Operations Management, Consulting Work Force Management, Recruitment, Scheduling and Staffing,Competitive Analysis, Performance Management, Quality Evaluation and Process Design