With a diverse background spanning nearly two decades in both IT and non-IT profiles, I have transformed my expertise as a former corporate professional into a rewarding career as a Certified Professional Resume Writer (CPRW) and career coach. Throughout my journey, I have also ventured into independent and management consulting, broadening my perspective, and honing my skills. As a Certified Professional Resume Writer (CPRW), I possess the expertise to transform your resume into a powerful tool that maximizes your career potential. With a comprehensive understanding of industry trends, hiring practices, and the art of effective storytelling, I am dedicated to creating resumes that showcase your unique strengths and accomplishments. Partner with me to navigate your career journey and unlock new opportunities for success. This was my Last Assignment ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ IT Service Delivery Manager at Tata Consultancy Services | IT Project & Program Management | IT Delivery Management | Professional Scrum Master (PSM I) | Agile Scrum Master (ASM) | Certified Scrum Master (CSM) Hi, I am a Certified Scrum Master (CSM), Agile Scrum Master (ASM), Professional Scrum Master (PSM), competent, dynamic, and astute professional carrying almost 2 decades’ experience of professional and 18 years of rich experience in IT project & Program Management & IT Service Delivery Customer-focused, I have a reputation for getting to the root of a problem, understanding the technology that can solve it and following through on requests. I'm highly skilled in agile methodology, scrum, and effective project management practices. I consistently exceed business goals and provide detailed records, while consistently initiating improvements and overachieving targets. My success is due to the work of the teams I lead. As the African proverb says, "If you want to go fast, go alone; if you want to go far, go together." I bring this philosophy to my management style and empower my teams to be fully invested in our projects. By providing proper training, development, and mentorship, we're more productive as a unit. With a strong sense of ownership, my teams consistently ensure strong technical functionality in all of our projects, no matter how complex they are. Areas of Expertise: ► IT Portfolio Management ► IT Service Delivery Management ► Continuous Improvement ► Cost Savings Identification ► Team Training, Mentoring, and Development ► Team Productivity ► Problem Solving