Managed 150+ customers IT Infra,Cyber, Development,10+ entity Remote management, NOC, COE, 10K+ Internal Users - Taking care of the Incident, Change, Problem, Capacity, Availability, Event & Capacity Management Evaluate the new softwares and tools, implement for the internal and external customers. - SLA management, Process adherence - Managing the ISO27001 & CMM level 5 certificates for the centres & DC - IT operations for the internal and external customers. - Managing the Architecture & Project team. - Daily, weekly, monthly and quarterly reviews and meets with internal and external customers and stockholders - Managing the multiple business segments, verticals and complex environment which includes any Microsoft products, cisco, hp, ibm, or any products you can name - Setup new datacentres for the internal and external customers - Launched service desk - Migrated the global data centers