As a dedicated Product Owner at the University of Birmingham, I am committed to elevating the ServiceNow Product's value for current and prospective students and staff members. My expertise bridges the gap between user needs and technological solutions, translating complex problems into actionable backlogs of user stories. My role is pivotal in defining clear visions and roadmaps and steering the product team towards delivering significant outcomes and features that genuinely make a difference. With a robust background of over 18 years of IT Service Management practices, particularly in Service Operations, I bring a wealth of experience in Management, Website Building, and Customer Experience to my current role. My journey from a Service Desk Manager skilled in ServiceNow to a Product Owner has been fueled by a passion for creating value-driven innovations and fostering strong stakeholder relationships. My responsibilities encompass a wide range of activities essential for the product's lifecycle, from identifying user needs and maintaining stakeholder relationships to aligning with the university's goals, leveraging technology for innovative solutions, and managing product roadmaps and backlogs. I am deeply committed to promoting innovation and implementing best practices throughout the development process, ensuring that the ServiceNow Product continually evolves to meet and exceed the expectations of our university community.