2x award winning SaaS Customer Success Leader experienced working with $20+ million organizations to establish Customer Success teams, processes, and tools. Most recently joined Totango, a SaaS Customer Success Platform, to build the Small Enterprise team from the ground up. Specific processes built over my career in customer journey mapping, strategic accounts engagements, scaled customer success, one to many hybrid models, renewals workflows, risk mitigation, and voice of the customer. ------------------------------------------------------------------------------------------------------------------- Personally: “When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, 'I used everything you gave me'." - Erma Bombeck I am on mission to help 1,000,000 people look like heroes by helping them achieve their desired outcomes. Success to me looks like: 🔹 Transparency: Speak your mind 🔸 Authenticity: Be the real you 🔹 Vulnerability: Let people in 🔸 Conscious listener: Allow people to be heard 🔹 Celebrator: Show people they are valued 🔸 Giver: Always give more than you receive Fun facts: - Join me for #HiringFriday every Friday at 9am EST & #FeaturedOnSunday every Sunday at 1:30pm EST - Husband and father of 3 kids - Avid New England Patriots fan