Customer Success professional with 9+ years of enterprise B2B SaaS experience across APAC, EMEA & North America. Most recently managed a $2M ARR portfolio of 35+ enterprise accounts at Xcitium (cybersecurity SaaS) — owning onboarding, renewals, upsell & executive QBRs. I help CS professionals land their first or next CSM role, and help SaaS founders build CS processes that actually retain customers. Happy to help with career guidance, resume reviews, LinkedIn profile audits, and interview prep.