Seasoned Customer Success Professional with 13+ years of experience in strategic account management, service delivery, and process optimization. Throughout my career, I have been passionate about leveraging technology, data-driven insights, and continuous improvement strategies to enhance customer experiences and drive business growth. Being part of a globally connected business and helping clients maximize platform adoption and ROI excites me. Currently, Senior Customer Success Manager @ Tangoe, accountable for 50 + clients and leading customer retention, upsell/cross-sell strategies, and service transformation initiatives. I work closely with cross-functional teams to optimize service delivery, ensuring operational excellence. Outside of work, I enjoy attending technology conferences, networking events, and business summits, along with exploring new places and cuisines. If you're interested in learning how customer success can help you achieve personal career goals, feel free to reach out!