16 years of IT experience with strong and solid skills in Production and Application Support of systems or applications in Java, Oracle and Unix earned from different multinational companies which have domains including Telecommunications, US Government Healthcare, Enterprise Software and Financial institution. Well experienced in some areas of ITIL. Change Management, Release Management, Incident Management, Problem Management and Application Management including process improvement and issue resolution through established standards and procedures. Effective Planning Skills Fast learner and very strong analytical skills Able to multitask and prioritize workload Able to deal with high levels of ambiguity Results and Goal oriented person IT Industry Certifications: IT Infrastructure Library (ITIL) V3 Foundation Certified Specialties: Java, SQL, Oracle PL/SQL, Unix JBoss, Apache Tomcat, Weblogic, MySQL Kronos, Siebel, Informatica JasperServer, Jasper Report, Crystal Reports Visual Basic, VBScript, VBA Sahi, Selenium, AutoIt, Autohotkey, iMacros, Autosys Marimba, Thinstall, Installshield