I am a seasoned professional with extensive experience collaborating with top management and board members to drive organizational success. Expertise includes process improvement, change management, product and market development, system analysis and design, training and development, and project and program management across diverse sectors such as IT, ITES, consulting services, market research, BPO and data analytics. Proven track record in operations management, CRM, administration, data management, HR operations, vendor management and team leadership, with a strong focus on delivering strategic results and fostering organizational growth Key Skills: Operations Management: Strategic planning, budgeting, workflow optimization, vendor management, SOP development Data Management: MS Excel, Advance Excel, Looker Studio, Chat GPT, Power BI, Data Analysis, KPI Reporting, Dashboard Creation in Spreadsheets Soft Skills: Communication (Verbal & Written), Leadership and team management, Problem Solving, Time management, Adaptability, cross-functional leadership, Change Management Interpersonal & Collaboration Skills: Conflict resolution, Networking and relationship building, Mentoring and coaching