Lead Analytics and Engineering Manager with 11 years of experience in leading and mentoring high-performing teams, specializing in the Apache Spark ecosystem and Databricks Platform. Expertise in driving operational excellence by serving as a critical bridge between Engineering and Frontline Support in the fintech, insurance, and retail domains. Proven ability to design and develop scalable data architectures and automation tools, with a strong focus on enhancing troubleshooting efficiency, reducing escalations, and delivering exceptional customer satisfaction for mission-critical environments. A strategic leader skilled at defining long-term roadmaps, providing deep technical expertise, and collaborating with cross functional teams to drive proactive issue resolution and continuous platform improvement.