“Quality performance starts with a positive attitude” The term 'quality' may possess several meanings, but the kind of quality which I tend to achieve is "Customer Success". Yes! I am a Customer Success Manager associated with G2, Bangalore, India. Let me start by giving a brief introduction about me; I am an M.B.A. graduate holding ample experience of 5+ years in the business management sector. Building a good customer relationship only happens when you can solve customer problems effectively. My intellectual curiosity also drives me to be a lifelong learner; I have accomplished my master's in Business Management, specializing in Marketing. I have been driven by intellectual curiosity to find answers to the most pressing questions. Whether finding a perfect song for a film or a rare product for a rocket, I have been able to quickly uncover a customer's pain point and identify a strategic solution. With my refined skill set, I bring customer-centric mindfulness that enables a firm to innovate and thrive. This is what I have done over my career, and it's what I will continue to do in the future. I provide excellent customer service by; ✔Providing excellent customer service by efficiently resolving issues and responding to client inquiries ✔Building solid relationships with the business development team to support business development opportunities and improve customer service ✔Suggesting potential products or services by collecting customer information and analyzing their needs ✔Keenly observing customers' queries & concerns to provide adequate responses and solutions I’m known for: ✔Customer Service Management ✔Negotiation & Persuasion ✔Client Onboarding ✔Performance Management ✔Upsell & Cross-Selling ✔Cross-functional Operations Management ✔CRM (Client Relationship Management) ✔Operational Improvement ✔Relationship Building ✔Market Research ✔Trend Analysis My career graph gradually improved from being a marketing executive to a Customer Success Manager, wherein my responsibilities also got added, such as; conducting client presentations, resolving client queries, and being responsible for generating revenue across global clients. Hence, I have gained adequate experience throughout my career and encountered numerous clients of diversified geographies. Contact: jatin.chaudhari4494@gmail.com