Strategic and performance-driven Operations Leader with 18+ years of experience managing large-scale BPO and customer experience operations across global retail, telecom, automotive, and technology accounts. Proven expertise in P&L ownership, client relationship management, workforce planning, operational transformation, process excellence, and digital enablement. Strong track record of improving profitability, driving EBITDA growth, optimising workforce utilisation, and delivering exceptional customer experience through KPI-focused leadership. Experienced in leading multi-site and cross-functional teams, implementing