• ServiceNow enthusiast involved in implementation and support of enterprise applications based on ITIL V4 framework. • 9 years of experience in working as a ServiceNow Developer, Administrator & Consultant. • Currently employed at Quintica Gulf IT Servics, Dubai, UAE as ServiceNow Technical Consultant • Expertise in working with clients in industries such as - Service Provider - Pharmaceuticals - Finance - Oil & Gas and geograhpically spread across the globe. • Highly skilled in analyzing and implementing processes for - ITSM - HRSD - ITBM - ITOM modules as per business requirements. • ITIL V4, Agile Scrum Master & 5X CIS certified. • Instance Management (HI server, Instance Cloning, Instance Backup) • Onsite trips for successful delivery & implementations. • One of very few ServiceNow Community MVP inductees for 5 straight years (2018-2022)