I am passionate about solving business challenges using my expertise in IT, data analytics, and AI. I am a hands-on data analytics and AI leader with over 20 years of experience across various roles, from programmer to business analyst to project manager, with extensive expertise in the insurance sector. Throughout my career, I have had the opportunity to work on a wide range of projects. Here are a few highlights: AI Projects: Built chatbots to handle customer queries on claims, policy status, and locating the nearest health center (using Google Dialogflow) Created a computer vision model (CNN with transfer learning) to assess car damage from images Designed a deep learning model to detect fraudulent insurance claims Generated synthetic tabular data for analytics Developed NLP solutions for understanding lengthy qualitative reports through text summarization, sentiment analysis, and knowledge graphs Performed text mining on call center conversations to identify call drivers Built an omnichannel cloud contact center with AWS Connect, featuring real-time transcription, trending topic analysis, and sentiment analysis Data Analytics Projects: Established a data analytics platform in AWS (leveraging AWS SageMaker) Championed Power BI adoption (training teams, building reports, troubleshooting gateways, and resolving performance issues) Conducted data reconciliation across systems (using OCR, AI Builder, fuzzy mapping, Power BI, Medix app for feedback capture, and workflow management) Applied process mining techniques to identify and resolve business process inefficiencies (using R and Power Automate) I hold an MBA in Big Data and Analytics from the University of Amsterdam, which has provided me with a holistic view of business operations combined with a robust technical foundation in data analytics and AI. I stay current with the latest advancements in analytics and AI, inspired by the evolving possibilities these fields bring to solving business challenges. Let’s connect! Expertise: Generative AI, computer vision, Natural language processing, fast.ai, Google Dialogflow, SQL, R, Shiny, Power BI, Python, AWS SageMaker, AWS Lambda