The Resilient Shell (Career Resilience)

This is a Signature Program under the Muktā Coaching Universe

Program Essence:

Every pearl survives because its shell protects it through the storms.

The Resilient Shell helps professionals rebuild inner strength, emotional steadiness, and adaptability during change. It’s not about hardening against challenges — it’s about learning to bend, recover, and grow stronger with every wave.

Resilience is not resistance — it’s renewal.

Coaching Agreement

By booking this service, you agree to the terms and conditions of this agreement.

For purposes of this agreement, the Coach is Jagan and the Client is the professional booking this service.

Description and Scope of Coaching Services

Coaching is an intervention meant to be an intense, collaborative discussion with the client that helps them discover their full personal and professional potential. Coaching is intended to teach the client ‘how to fish’ rather than ‘give the fish’ to the client. While the main engagement model will be coaching, there may be aspects of mentoring and sharing insights by the coach if it adds value to the client's discovery process.

Program Outcomes

Assessment of your current reality, a co-created short-term plan that may include career re-invention, co-created strategies for a mindset shift, handling stress & ambiguity, coaching on Resume/LinkedIn narrative, preparation for leadership interviews, job search & networking strategies, and a long-term strategy to stay resilient through turbulent times.

Program Structure

Session 1 (60 mins)

In this session, we will start by discussing the key takeaways from the offline assessments (prerequisites for this session) The coach will share insights on the client's current career situation in the context of the market realities. The client and the coach will jointly create a plan to evaluate career possibilities offline.

PS: Depending on the state of mind of the client, this session may also spill into Session 2 if the coach needs a lot of focus on centering the client's mindset to focus on next steps rather than get embroiled in the current state and challenges

Session 2 (60 mins)

In this session, the coach and the client will reflect on any offline research and then co-create a short term plan to move forward. This will include strategies to cope with the current difficult situation, take stock with a positive mindset and move forward purposefully.

Session 3 (60 mins)

In this session, the coach will review the resume in alignment to the identified career possibilities. The client and coach will jointly create a plan to create one or more versions of the resume. The coach will share insights on storytelling in the resume, to enable the client to work on it offline

Session 4 (60 mins)

In this session, the coach and the client together finalize one or more versions of the resume. The coach will then provide insights on the client's LinkedIn profile and job search strategies. The client and coach will jointly create a plan to enable the client to pursue networking and job search strategies that are discussed in the session.

Session 5 (60 mins)

This session (that could also be split into two parts each 30 minutes) is typically used by the client for interview preparation. The coach will conduct mock leadership interviews in the context of a real or mock job description and provide actionable feedback to the client. This would make the client more confident in real interview settings.

PS: The coach will not do technical interviews as part of mock interviews. The mock interview sessions will focus on opening pitch, leadership/situational questions, cultural fitment questions and closing comments, including how to handle exit questions and offer negotiations

Session 6 (60 mins)

In this session, the coach and the client discuss key takeaways from the program, reflect on barriers for career resilience and arrive at workable strategies for the client to navigate careers in turbulent times and build career longevity.

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Coaching will include discussions, action planning, and reflection to empower the client toward their goals within a safe, confidential, and non-judgmental space.

Delivery Method

· - Sessions will be conducted via the virtual meeting platform Google Meet

· - Each session will last approximately 60 minutes

Schedule and Commitment

- Number of Sessions: 6

- Frequency and Timing: To be determined based on mutual agreement

- Duration: 60 mins per session

- Unlimited Email/WhatsApp messaging Support during and after the program

- Duration: Typically 3-4 months from the first session (Can be customized based on client needs)

The client agrees to attend sessions punctually and come prepared to engage fully in the coaching process.

Fees and Payment Terms

- Coaching Fee: INR 35,000 (Rupees Thirty Five Thousand Only) paid upfront

Confidentiality

All information shared during coaching sessions will remain confidential unless:

1. The client provides written consent to share specific information.

2. Disclosure is required by law.

3. There is an imminent risk of harm to the Client or others.

The coach may ask for permission to record the sessions, purely for post-session analysis. The client has the prerogative not to approve the recording request.

Responsibilities

Coach's Role:

· The Coach will provide a supportive and non-judgmental environment, ask powerful questions, and guide the Client toward actionable insights. However, the Coach does not provide therapy, legal, or financial advice.

Client's Role:

· The Client is responsible for their progress and outcomes. Success depends on the Client's willingness to take action and implement agreed-upon strategies.

Rescheduling and Cancellation Policy

- Client Cancellations: Sessions canceled with less than 24 hours' notice will be treated as conducted, and no reschedule will be provided

- Coach Cancellations: If the Coach cancels or reschedules, the session will be rescheduled at no additional cost.

Termination Policy

Either the Client or the Coach may terminate this Agreement at any time with a 2-week written notice. The Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship. If paid upfront, the Coach agrees to refund the Client for any incomplete sessions, as per the agreement, after deducting any platform fees, taxes, and commissions. Although optional, it is recommended to have a session to discuss mutual feedback about the termination, which will help both the Coach and the Client move forward.

Limitation of Liability

The Client acknowledges that coaching is a collaborative process and agrees that the Coach is not liable for any outcomes or decisions made as a result of the coaching relationship.