With over 13 years of experience in business analysis, process modeling, and solution definition, I am a business process expert who has led and managed various digital transformation projects across multiple domains and geographies. As a business manager at HCLTech, a leading global technology company, I was responsible for delivering innovative and customer-centric solutions that improved business operations and performance. I have expertise in using tools such as MS Visio, ARIS, LeanIX, and Signavio to synthesize domain knowledge, capture and analyze business requirements, design and optimize business processes, and bridge the gap between business and IT. I am passionate about improving customer experience and defining sustainable business operations, using agile methodologies and best practices.