From Customer Support to IT Support

Working in Customer Support and want to move into IT Support or Technical Support?

Your current experience may include skills that are highly valued in tech, such as communication, problem-solving, empathy, information logging, organization, and handling difficult situations.

In this session, we'll identify how to leverage that experience and build a coherent professional transition.

We'll cover:

Transferable skills from customer support to IT support

Differences between Customer Support and IT Support

Suitable roles to start the transition

Technical knowledge you'll need to develop

How to adapt your résumé

How to present your experience in interviews

Examples of situations that demonstrate support capability

Strategies to gain practical experience

Searching for remote and international jobs

An action plan for your next steps

This session is ideal for professionals in customer support, call centers, customer success, or similar fields who want to move into tech.

Before the session, send your résumé and examples of jobs you'd like to pursue.