I arrived at my session with Isma feeling stuck and left with clarity. Her knowledge and genuine passion for her subject create a space where everything seems to fall into place. After our session, I gained a real understanding of my current situation, my aspirations, and, most importantly, concrete tools to bridge the gap. I highly recommend working with her.
Jessica Mbimbe
Pinned
I am very grateful for my sessions with Isma. She’s been helping me with transitioning & changing roles in my career during a very crucial period of my life. I know I will be continuing coming back to her as I find her sessions very insightful helpful and motivational. I cannot recommend Isma enough!
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Testimonials
About me
With 17 years in client-facing roles and 15 years leading customer-facing teams across E-Commerce and Tech in Europe, I bring real operational experience - not just theory.
I have led Customer Success and onboarding teams managing €9M in ARR, cut Time-to-Value from 3 months to 1, and boosted revenue activity time by 56%.
I specialise in supporting Customer Success (CS) and Support leaders in their first 1–2 years in SaaS, helping them build structure, clarity, and confidence.
I have coached and trained 50+ professionals on leadership, imposter syndrome, career growth, goal-setting, and job search.
Certified Train The Trainer | Master's in Management, HR & Sustainable Development | BTEC in Negotiation & Customer Relations.
I offer Certified Training, Coaching, and Consulting - in English or French.
I had the pleasure of working with Isma. I was very impressed by her work ethic and managerial skills. She is hard-working with commitment to her duty. Moreover, she is a great motivator.
Recommended by Vanta Z.|Unitedprint on
What impresses me the most is how Isma developed and empowered each team member in the best way. Her leadership and focus on building a strong team were a success. I’m grateful for her mentorship.
Recommended by Peter L.| Bookingkit on
Under her supervision and mentorship, I have come a long way personally and professionally. Isma is always on top of her game as a manager, mentor, and supportive colleague. She built an amazing team.
Recommended by MarijanH|Bookingkit on
Isma K. is highly regarded for her insightful and motivational support during career transitions, making a profound impact on her clients' journeys.
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