SAP Transformation, ERP Service Management, and Digital Operations Leader with 15+ years of experience leading global SAP landscapes across SAP ECC, SAP S/4HANA, SAP EWM, SAP BW, SAP BTP, and RISE with SAP environments. Proven expertise in ERP Service Management, ITIL governance, Application Managed Services (AMS), Hypercare Operations, Major Incident Management, Change & Release Management, Vendor Governance, and SAP Transformation Programs. Successfully managed global ERP support organizations, multi-vendor delivery teams, and large-scale SAP programs across Manufacturing, Life Sciences, Retail, Government, and Technology sectors. Experienced in driving SLA compliance, service excellence, operational stability, audit readiness, SOX controls, GxP compliance, service transition, and continuous improvement initiatives. Adept at leading executive stakeholder engagement, outsourced partner governance, ERP operating model design, service reporting, resource management, and ERP modernization programs aligned to enterprise digital transformation strategies