As the Head of L&D at Cafe Coffee Day, I lead a team of specialists who design and deliver strategic learning initiatives across multiple locations in India. With an MBA in HR and 18+ years of experience in the industry, I have developed a strong expertise in customer relationship management, team building, and digital learning. My mission is to create engaging and impactful learning experiences that empower individuals and teams to reach their full potential and drive organizational growth and excellence. I'm a lifelong learner and a recognized Top 20 L&D Influencer who stays updated with the latest trends and technologies in the field. Let's connect and explore how we can collaborate to transform learning together.