Accomplished and dedicated leader with over 20+ years of experience in the dynamic realms of Service Industries, including Sales (B2B), Channel Partnership, Operations, Edu-Tech Operations, and Training organizations. My expertise spans various BPO sectors such as IT, ITes, BFSI, Telecom, and Insurance, having successfully navigated both international and domestic client landscapes. I specialize in Information Services, particularly Digital Background Screening/Checks/Verifications (BGV), and have a commendable track record in steering Training delivery and Operations. I have a proven track record in Talent Acquisition, leveraging my experience in interviewing and hiring to build high-performing teams. I am also well-versed in setting performance goals, sales targets, and quality assurance standards. Throughout my career, I have excelled in managing B2B and B2C clients, driving Revenue Growth through strategic Sales initiatives, Channel partnerships, Online Community Management, Social Media Management & Reputation, and Operations encompassing Voice and Non-Voice processes. My proficiency extends to Training, Sales Pre and Post, Account Management, Client servicing, Business Development, Quality, Recruitment, Compliance, and Transitions. I take pride in my ability to oversee businesses ranging in size from USD 10 – 20 million. In addition to my achievements, my leadership style is characterized by strong motivational and coaching skills, utilizing a consultative approach. I possess a unique blend of analytical thinking, problem-solving, communication, decision-making, and management skills, coupled with a proactive ability to work effectively with minimal supervision. I am adept at resolving client concerns and leading the implementation of impactful business solutions. I hold certifications in PRINCE2® Foundation & Practitioner Certificate in Project Management, ITIL® Foundation Certificate in IT Service Management, Digital Marketing Certified Associate, Tableau Desktop 9, and Six Sigma (Green Belt).